What does preventative maintenance mean to Druck?

Senior Customer Experience Engineer, Oyinda Dada, explains what preventative maintenance means to Druck

For over 50 years, Druck has been leading the pressure industry, designing and manufacturing innovative solutions that ensure safety and reliability in the harshest environment. We have partnered with countless customers across the globe to deliver pressure sensors and calibration equipment that are designed with the user in mind.

Read out new interview with Senior Customer Experience Engineer, Oyinda Dada, which focuses on the importance of implementing a preventative maintenance approach across the Druck business, and how this benefits our customers. 

• At its core, my vision in this role is to build and improve our relationship with our customers, to strengthen the Druck brand and reputation. By using voice of customer (VOC), I hope to design reliable calibration equipment that is built to last and perform at the highest standard for our end users.

• Prioritising customer needs and experiences leads to higher levels of satisfaction, which in turn fosters loyalty and encourages repeat business. In a market as competitive as the pressure calibrator industry, the quality of the product matters. Our customers expect a product that works and can last a long time. Druck is uniquely positioned as the only business to design and manufacture our products totally in-house, as well as offering repair and calibration services.
• Having a “customer first” approach helps differentiate Druck in the market. Customer engagement and utilisation of direct feedback helps us to identify aeras for improvement, leading to better quality, fit-for-purpose products and services.
• Finally, prioristing our customers helps to build trust and maintain strong relationships that ensures our end-users can use their “Druck” long-term.

• A preventative maintenance strategy means taking a proactive and controlled approach to care, servicing and maintenance of valuable operating assets to prevent any minor or major issues before they occur.
• This involves collaboration between Druck’s engineering teams, Product Management and Services to ensure our customers minimise downtime and prologue the lifespan of their Druck equipment.

• As a customer, this means planned and reduced downtime of equipment/systems that can easily translate to significant cost and time savings. Regularly maintained equipment improves the efficiency and lifespan of their product and more critically, helps to meet the safety expectations of their system. Efficiency, Safety and Reliability.

• By keeping our customer’s equipment reliable and efficient, it encourages smooth operation by preventing disruptions in their process as well as helping to sure equipment is safe and compliant with their regulations. Providing preventive maintenance that is tailored to specific customer needs and products, organically enhances customer focus and builds trust and reliability. Peace of mind that customers feel from having safely maintained leads to greater customer satisfaction.

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Oyinda Dada is a Senior Customer Experience Engineer at Druck, a Baker Hughes business with a strong background as a lead engineer on a range of calibration projects. A skilled engineer with experience working across a range of industries including aerospace, automotive, manufacturing and oil & gas, Oyinda is well versed in maximising customer experience.

Connect with Oyinda on LinkedIn

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