Partnering with you at every stage of your journey
We are committed to helping you ensure adoption and achieve measurable and sustained value. Underpinning our partnership is a dedicated customer success manager who will work with you to develop a success plan with mutually agreed KPIs.
Jumpstart your path to success
Establish a successful deployment with advisory on planning and implementation, optimizing process workflow, and setting KPIs. Our advisory and frameworks are rooted in change management to help drive user adoption.
Achieve quantifiable results
Drive and measure value with a systematic approach, including regular calls to review wins and potential process improvements.
Gain a trusted advisor invested in your success
Enjoy a single point of contact who will advocate for your needs and connect you to the right people and solutions to help you achieve your business goals and KPIs.
Achieve measurable and sustained value
Drive user engagement and adoption through best practice planning and enablement.
Demonstrate quantifiable ROI with advisory and support to identify and measure wins.
Facilitate successful go-live of solutions with advice on resourcing, scheduling, installation, and set up.
Gain expert advice from customer support managers with domain knowledge of process engineering, maintenance, and reliability.
Maximize value with a dedicated advisor to help you achieve your business goals and mutually agreed KPIs.
Ongoing value from your deployment with services such as health monitoring and quarterly executive business reviews.
"We started getting data and generating value immediately after the installation.”
- Taylor Leeson, Reliability Millwright, INVISTA
A proven partner invested in your success
Quantifiable results through effective change management
Our advisory and frameworks are rooted in the principles of change management. The outcome is top-down vision setting and practical user adoption that drives ongoing success.
Expert knowledge across multiple domains
Our customer success managers have experience across multiple domains, including process engineering, maintenance, and reliability. They can also enable and cooperate with other cross-function professionals across the business, providing a holistic approach to meeting your business needs.
Accelerating and sustaining value
Maximize performance and minimize cost and risk
With our deep domain and technical expertise, we can help you define and deliver a roadmap to achieve your strategic goals. We also provide advisory and support to solve specific challenges such as eliminating defects or optimizing maintenance strategies.
Get support when it matters most to keep your operations running
Minimize disruption in your operations with our devices and application technical support services. We will triage and trouble shoot issues as they arise and work to resolve them within set service level agreements.