Highlights
Highlights
Benefits
- Integration with the other digital services improves diagnostic and prognostic capabilities
- Fast contact with all necessary technical experts eliminates significant time and cost for mobilization to site
- One remote service manager can support multiple sites; flexibility for full-time or part-time operations support by FSE
Features
- On-demand support in case of unplanned events for troubleshooting and solution implementation
- Remote assistance during a borescope inspection
- Remote testing
Applications
- Onshore, offshore
- Mechanical drive, power generation
- Auxiliaries, controls, balance of plant
Overview
Overview
Our turbomachinery service teams deliver a wide range of remote support to customer site personnel during the normal plant operation—including immediate troubleshooting for an unplanned event, and assistance to execute site tests and inspections.
We can also assign a dedicated "remote resident" Field Service Engineer for continual support to optimize production and facilitate direct access to our full breadth of engineering support.
On-demand expertise
- 24/7 direct engineering support through audio-video communications
- Capability to immediately involve personnel from multiple areas of expertise
- Fast resolution of unplanned technical issues without mobilizing experts to site
Inspection and testing
- Remote boroscopic inspection through advanced 3D-capable devices
- Remote guidance for performance test, surge test, and vibration analysis
- Customized inspections using specific advanced devices, remotely managed
Remote resident
- Remote Field Service Engineers can assist plant operations on a full-time or part-time basis, depending on customer needs
- Operating conditions setup and technical advice
- Fast, direct connection to engineering team and external suppliers for immediate support
