Highlights
Highlights
Benefits
- Quick access to OEM field operation knowledge, eliminating the time and cost of mobilization to site
- Direct contact with multiple experts, including not only field service engineers but also wider engineering teams and suppliers
- Open connection to OEM software and tools like augmented reality and smart helmets for real-time retrieval of documents, specifications, and drawing
Features
- Remotely located Field Service Engineers support execution of on-site activities through advanced communications devices
- HMI remote control to start units, implement upgrades, and optimize the combustion system
Applications
- Planned maintenance execution
- Midstream and downstream oil and gas technical support and service calls
- Upgrade, installation, commissioning, and start-up
Overview
Overview
Our turbomachinery field service teams and maintenance technicians deliver a wide range of remote support for field activities—enabling high first-time fix rates and faster solutions. We eliminate the complex logistics associated with mobilizing engineering personnel to customer sites for maximum customer satisfaction and reduced downtime.
Field execution
- Experienced remote service engineering expert available to support facility crews with installation, outages, troubleshooting, and upgrade activities
- Daily outage report and lessons learned
- Red-flag reviews for execution
- On-demand remote support
Commissioning and start-up
- Instruction for field modifications
- Technical packages for product line installation and commissioning
- Remote execution of loop checks, functional tests, and unit start-up after outage/upgrade/installation
DLE/DLN tuning
- Expert remote optimization of combustion system, requiring only minimally skilled personnel to assist at the site
